Responsible Gaming
Gaming Should Be Entertainment
At Maxwell McCoys, we believe gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Set a budget you can afford to lose and stick to it. Remember, the house always has an edge, and outcomes are determined by chance.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your province) to use our platform. We are committed to preventing underage gambling and maintain strict age verification procedures. If you are under the legal age, please do not attempt to gamble.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to try to recover money
- Hiding or lying about gambling activities and time spent gambling
- Neglecting family, friends, work, or school due to gambling
- Gambling with money needed for bills, rent, food, or other essentials
- Feeling anxious, irritable, or restless when trying to stop or reduce gambling
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Borrowing money to gamble or pay gambling debts
- Experiencing relationship problems due to gambling habits
- Using gambling to escape negative emotions or stress
- Failed attempts to control or stop gambling
Self-Help Tools & Responsible Gaming Features
We offer several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before you stop gambling
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Time-Out: Take a break from gambling for a set period without closing your account
To access these tools, visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations in Canada and internationally:
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Provides research, resources, and support for problem gambling in Ontario and beyond
- Gamblers Anonymous Canada: Support meetings and peer-led programs across Canada
- Problem Gambling Services in Your Province: Contact your provincial health authority or ministry for local resources
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk — Free, confidential support and counseling
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support services
- National Council on Problem Gambling (United States): www.ncpgambling.org — 1-800-GAMBLER helpline
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and support for problem gambling prevention
Need Help? Reach Out Today
Problem gambling is a serious issue, but recovery is possible with the right support. If you believe you or someone you care about has a gambling problem, please contact one of the organizations listed above. Many services are free and confidential.
Don't wait—seek help today. Your wellbeing matters.
Our Commitment
At Maxwell McCoys, we are committed to promoting responsible gambling. If you have questions about our responsible gaming policies or need assistance, please contact our customer support team. We're here to help.